After Sales Support

At ACGL, our commitment doesn’t end with delivering a world-class bus — it continues with dependable, responsive After Sales Support that spans across domestic, international and direct retail markets.

Comprehensive Support Includes:

Timely and reliable service for bus body repairs covered under the warranty period, ensuring minimal downtime and maximum satisfaction.

Expert repairs for accidental damages, fully compliant with insurance protocols and handled by trained professionals.

A robust inventory of genuine parts with quick dispatch and support to keep your fleet running smoothly and safely.

With a dedicated team and integrated service network, ACGL ensures end-to-end customer care and complete peace of mind long after delivery. We’re not just building buses — we’re building long-term trust.

Warranty

International Business - 21 months*

Domestic – 3 years or 3 lakh kms*

Retail - 12 months or 76,000 kms*

Comprehensive Warranty & Support Structure

ACGL offers robust after-sales support for its bus bodies—both domestic and international. Whether within or outside warranty, our team ensures smooth resolution: Within Warranty:

Major Complaints: Handled by ACGL service engineers with spare parts and local repair support.
Minor Complaints: Guided repair through local dealers with compensation for warrantable jobs.

Outside Warranty / Accident Repairs:

Customers are supported via spare part supply.
Insurance-based accident repairs are facilitated efficiently.

Enjoy peace of mind with ACGL’s dependable field service and warranty care. *Terms and conditions apply.

Contacts

Mr. Maroj Pais
Head – Service & Spares
Ph: 8308833014
Email: maroj.pais@acglgoa.com

Mr. Nakulsen Parab
Service
Ph: 8308833295
Email: nakul.parab@acglgoa.com

Mr. Manoj Ganpule
Spares
Ph: 8308833067
Email: manojg@acglgoa.com

Accident Repair

International Business / Domestic Customers

Retail Customers

Accident Repair Support (Insurance Claims)

ACGL offers dedicated accident repair services for both institutional and retail customers and also allow to claim the repair work under the insurance company.

International Business / Domestic Customers:
ACGL coordinates with TML, TASS, and insurers to manage the entire process—from bus inwarding and damage estimation to claim approval, rectification and final dispatch post-inspection and payment.

Retail Customers:
Upon damage intimation and inspection (in-person or via photographs), ACGL provides an estimation. If the bus is repaired at ACGL, the customer submits a PO and advance payment. Post rectification, the insurance surveyor inspects the vehicle and final settlement is made before dispatch.

Contacts

Mr. Nakulsen Parab
Service
Ph: 8308833295
Email: nakul.parab@acglgoa.com

Spares Support

International Business / Domestic

Retail Customers

Spares Support – Outside Warranty

ACGL provides streamlined spare parts support for both institutional (International Business /Domestic) and retail customers outside the warranty period:

International Business / Domestic:
ACGL works closely with TML to process weekly SPD requirements, dispatch parts efficiently, prioritize VOR (Vehicle Off Road) items and ensure timely delivery through optimized logistics. Payments are processed post inspection at TML warehouses.

Retail Customers:
Customers initiate part requests directly to ACGL. The correct part is identified via bus body serial number, a quotation is issued and upon full payment, the part is dispatched or collected by the customer.

This process ensures prompt, accurate and reliable spare parts availability across customer segments.

Contacts

Mr. Maroj Pais
Head – Service & Spares
Ph: 8308833014
Email: maroj.pais@acglgoa.com

Automobile Corporation of Goa Ltd.

Automobile Corporation of Goa Ltd.

Automobile Corporation of Goa Ltd.

AUTOMOBILE CORPORATION OF GOA LTD.

Automobile Corporation of Goa Ltd.

After Sales Support